FAQ (Frequantly asked questions)

SHIPPING

How long will it take to get my order?

We ship orders on Mondays – Fridays, during office hours only, and we don’t operate on public holidays. We always aim to post your order as quickly as possible, but there might be some delays – especially during some certain seasons. Your patience is appreciated.
Once we ship your order, it will get there in about this long:

Delivery times may vary depending on your country. The shipments to be sent abroad are accepted to the destination countries within 3 (3) days at the latest according to the distance from our center.  The stated delivery times are the average lead times. ”

Shipping & Delivery  time
Country Standart Fast Shipping
USA 10-14 Days 3 Days
UK 7-10 Days 2 Days
Europe 7-10 Days 2 Days
8-15 Days 3 Days
Australia 8-12 Days 3 Days
Japan 10-14 Days 3 Days
Rest of the World 7-14 Days 2-3 Days 1
Misspon.com

We use PTT Standart Delivery
We use DHL Fast Shipping

Express: Shipment options for orders placed from the regions outside of the areas above may be relatively high priced as they go out of our special discount contracts. However, for such deliveries, PTT is preferred, and it is fully trackable. Your order will arrive in about 7-14 working days once shipped, but please contact us if you’d like to upgrade/modify your shipment preferences.

Duties/Customs Fees
Some countries may charge import duties or other random fees. DHL may also charge handling fees for processing your parcel through customs. We are sorry that we have no control over this and it is your responsibility to pay for any fees.

Will my order be tracked?
Yes, surely. Unless otherwise preferred by you, you will be given a tracking number.

We have product shipments all over the world.

Our retail sales on all products are shipped to all over the world free of charge.

The product you purchase is delivered to cargo within 1-3 business days.

The delivery waybill of the product you have purchased is put into the cargo.

We use the PTT shipping company and the standard shipping service. We use the most economical cargo companies to keep our prices suitable to our valued customers. Do not worry. Your deliveries will be safe….

How can I track my cargo.

You can see the tracking number of your cargo on your management panel and you can see where your cargo is from the related link. Shipping tracking number is also sent to the e-mail address.

PAYMENT

This website accepts Visa, Mastercard, Paypal.

Turkishpestemalshop.com leverages all the security capabilities of the McAfee infrastructure, which keeps all your private data safe. In detail, we use the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

Since it varies for every country, it is best if you get in touch with your local customs office to find out  before you place your order.

ORDERS

Click on a product you like and add to cart, then follow the easy checkout process. After we receive the payment, shipment process will be initialized. You will also receive additional notifications at various stages of the transaction.

Turkishpestemalshop.com  allows you to make changes to your order within 2 hours after the order is received. You simply need to mail support(at)turkishpestemalshop.com  with your order number and the changes you need to make. Unfortunately, we can’t add products to your order, but we can change address, shipping or sizes during the 2 hours.

Same rules of changing an order apply to canceling an order, you have two hours from when you made your order to email us at info(at)turkishpestemalshop.com to let us know you have to cancel.

The reason behind the time limit of 2 hours is that our warehouse employees will start packing and shipping immediately as soon as your order is put into process.

The only thing you need to do is to contact one of our sales managers; they will guide you and take care of all the necessities.

If you haven’t received a shipping confirmation email from us yet, then just drop an email to support(at)turkishpestemalshop.com, and we will investigate.

First of all, we sincerely apologize for that unfortunate experience. Even though all the items listed on Turkishpestemalshop.com undergo a quality control process, there is still a minor possibility of malfunction.
If you ever encounter a problematic item, just email us on info(at)turkishpestemalshop.com with pictures of the faults. We will search for the causes of the issue, inform the related departments and try our best to fix the problem.

PRODUCTS

There are some limited items in our catalog waiting to be reproduced when the needed quantities are met. You can sign up for a restock notification or send us a message via email including your projected order quantities to let us evaluate your request more deeply, then we will let you know when they become available.

Same rules of changing an order apply to canceling an order, you have two hours from when you made your order to email us at info(at)pestemal.com to let us know you have to cancel.
The reason behind the time limit of 2 hours is that our warehouse employees will start packing and shipping immediately as soon as your order is put into process.

The only thing you need to do is to contact one of our sales representative; they will guide you and take care of all the necessities.

If you haven’t received a shipping confirmation email from us yet, then just drop an email to support(at)turkishpestemalshop.com, and we will investigate.

First of all, we sincerely apologize for that unfortunate experience. Even though all the items listed on Turkishpestemalshop.com undergo a quality control process, there is still a minor possibility of malfunction.
If you ever encounter a problematic item, just email us on info(at)turkishpestamalshop.com with pictures of the faults. We will search for the causes of the issue, inform the related departments and try our best to fix the problem.

Contact us

Turkish Towel Company

If you have a question that is not listed on this page, you can obtain more information from this section or you can contact us.

www.turkishpestemalshop.com

About The Shop

turkishpestemalshop - We are a manufacturer and wholesaler of traditional Turkish Towels (peshtemals) & Hotel Towel