Wholesale - FAQ (Frequantly asked questions)
We have product shipments all over the world.
How long will it take to get my order?
We ship orders on Mondays – Fridays, during office hours only, and we don’t operate on public holidays. We always aim to post your order as quickly as possible, but there might be some delays – especially during some certain seasons. Your patience is appreciated. The shipping fee is not specified on the payment page. You will be notified of the price according to the standard shipping or fast shipping via email. We will send your orders as standard delivery unless you specify. Notify us if you want to receive fast shipping. We will be giving you the most economical fast shipping price.
Once we ship your order, it will get there in about this long:
Delivery times may vary depending on your country. The shipments to be sent abroad are accepted to the destination countries within 3 (3) days at the latest according to the distance from our center. The stated delivery times are the average lead times. ”
|Country||Eco Standart||Fast Shipping|
|USA||14-18 Days||3 Days|
|UK||11-14 Days||2 Days|
|Europe||11-14 Days||2 Days|
|Canada||12-19 Days||3 Days|
|Japan||14-18 Days||3 Days|
|Rest of the World||10-20 Days||2-3 Days|
We use Standard Delivery Shipment
We use DHL for fast shipments.
Express Delivery : You can choose fast delivery shipping on wholesale orders. DHL is preferred, and it is fully trackable. Your order will arrive in about 2-5 working days once shipped, but please contact us if you’d like to upgrade/modify your shipment preferences. Shipment options for orders placed from the regions outside of the areas above may be relatively high priced as they go out of our special discount contracts.
Some countries may charge import duties or other random fees. DHL may also charge handling fees for processing your parcel through customs. We are sorry that we have no control over this and it is your responsibility to pay for any fees.
Will my order be tracked?
Yes, surely. Unless otherwise preferred by you, you will be given a tracking number.
Our goal is to offer you the most economic and safe way to deliver orders to our customers. You can get cargo price information from us for your orders up to 3000 kilos at one time. Below you can see the standard shipping rates by country.
|Country||Eco Standart||Fast Shipping|
|USA||220 $||300 $|
|UK||180 $||245 $|
|Europe||180 $||245 $|
|Canada||199 $||310 $|
|Japan||170 $||345 $|
|Rest of the World||160-230 $||245-350 $|
Note: Price for / Per 28 Kg. / Parcel.
All wholesale product prices are FOB Istanbul – TURKEY Shipping costs are added by country. Shipping expenses will be added on purchased order cost
Customs, import duties and other taxes will not be added on order cost. They may be paid by the customer when shipment arrives to the country of delivery.
In 24 or 12 packaged nylon packages , Each box contains about 28 pounds of products. by weight of each product can vary the number of items within the box.
The products in stock you purchase is delivered usually to cargo within 1-3 business days. Your special orders will be shipped within the agreed times with the customer. Varies according to production time and number of pieces. you can contact us about this.
The delivery waybill of the product you have purchased is put into the cargo.
We use the PTT shipping company and the standard shipping service. We use the most economical cargo companies to keep our prices suitable to our valued customers. Do not worry. Your deliveries will be safe….
How can I track my cargo.
In online and offline purchases you are given the cargo tracking number.
You can see the tracking number of your cargo on your management panel and you can see where your cargo is from the related link. Shipping tracking number is also sent to the e-mail address.
How to pack wholesale orders ?
After your wholesale application has been accepted you will be seeing wholesale prices. Then click on a product you like and add to cart, then follow the easy checkout process. After we receive the payment, shipment process will be initialized. You will also receive additional notifications at various stages of the transaction. You can get the information from us before order to find out the shipping price.
Turkishpestemalshop.com allows you to make changes to your order within 2 hours after the order is received. You simply need to mail support(at)turkishpestemalshop.com with your order number and the changes you need to make. Unfortunately, we can’t add products to your order, but we can change address, shipping or sizes during the 2 hours.
Same rules of changing an order apply to canceling an order, you have two hours from when you made your order to email us at info(at)turkishpestemalshop.com to let us know you have to cancel.
The reason behind the time limit of 2 hours is that our warehouse employees will start packing and shipping immediately as soon as your order is put into process.
The only thing you need to do is to contact one of our sales managers; they will guide you and take care of all the necessities.
If you haven’t received a shipping confirmation email from us yet, then just drop an email to support(at)turkishpestemalshop.com, and we will investigate.
First of all, we sincerely apologize for that unfortunate experience. Even though all the items listed on Turkishpestemalshop.com undergo a quality control process, there is still a minor possibility of malfunction.
If you ever encounter a problematic item, just email us on info(at)turkishpestemalshop.com with pictures of the faults. We will search for the causes of the issue, inform the related departments and try our best to fix the problem.
No matter the color in wholesale orders must be at least 50 units of the same model. For example, you may order at least 10 pcs of each colors 50 pieces in total
This website accepts Visa, Mastercard, Paypal.
invoice gateway (Payooner / Bank accout transfer )
You can select invoice gateway If you choose invoice gateway to make your payment on checkout page, a pre-order waybill invoice will be sent to your e-mail address. We use payooners for this. Then We will send you a link to receive payment so that you can pay your orders. In this way you can pay your orders directly from your bank card and bank account. Your orders are prepared after you make the clear payment.
Turkishpestemalshop.com leverages all the security capabilities of the McAfee infrastructure, which keeps all your private data safe. In detail, we use the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).
Since it varies for every country, it is best if you get in touch with your local customs office to find out before you place your order.
There are some limited items in our catalog waiting to be reproduced when the needed quantities are met. You can sign up for a restock notification or send us a message via email including your projected order quantities to let us evaluate your request more deeply, then we will let you know when they become available.
Under the brand of Turkishpestemalshop.com, we can produce solutions for all the fields related to the textile industry from A to Z. You should simply send your logo via e-mail, and our Design Team will take care of it. You can also check our services page to learn about all of our provided services varying from embroidery to fulfillment operations.
You can buy the samples at the price listed on our website. Shipping is included for sample prices. If you want to create your own design and then receive a sample, you should contact one of our sales managers. Please visit this page to find out how to contact us.
Thanks to our flexible production line, you can modify every attribute of the product you have selected if you provide the sufficient order quantity. That means you can create your own unique and exclusive designs. For instance, you can create either an organic jacquard beach towel with a zippered pocket or a printed roundie with tassels. All you need to is sending us your enquiry and providing the detailed description of the product design.
You can be sure that Turkishpestemal.com is one of the few companies supporting green production in real terms. Although it is a tricky task to manage local producers who operate not more than five weaving looms, we always opt to choose them to contribute to their development and sustainability. Hence, local producers -who populate small villages of Buldan, Turkey- can obtain an income source.
Our main category is Turkish Pestemal Towel and Hotel Towels
We have wholesale service for importers, retailers, dropshippers, resellers, interior designers, architects and hotels
We have wide variety of services. Warehouse renting, dropshipping, embroidery, custom logo/product design, private labeling, etc., all available for reasonable prices. You can have detailed information on this page: http://www.turkishpestemalshop.com/services/
In the matter of design, we have strong relationships with a sister industrial design corporation that even works as a subsidiary company when needed. Additionally, thanks to over 5 years of experience in the textiles industry, we have the technical know-how and rich resources that are beneficial for lowering costs and improving quality.
We manufacture in Denizli, Turkey because, surprisingly, there are many local producers offering the best quality towels and pestemals.
All from Turkey, manufactured by reputable Turkish suppliers.